Job Description

Responsible for delivering Medical Information services to customers, patients, and/or healthcare professionals, in order to respond to enquiries providing drug/medical device product information. Location – fully remote (home office) Medical Information Specialist (m/w/d) – English+French

KEY RESPONSIBILITIES

Professionally, effectively, and accurately responds to technical and Medical Information enquiries, received in a variety of formats, in reference to specific client products and/or therapy areas. Accurately identify, document, and triage Medical Information enquiries, Adverse Events and Product Quality Complaints. Comply with organisational, Client and regulatory Standard Operating Procedures (SOPs) and guidelines. Analyse questions, research and formulate responses to enquiries to provide timely, accurate and concise responses using client-approved resources in both written and verbal format. Record all enquiries and responses, accurately collecting information required by individual programs and correctly capturing in organisational and/or Client systems. Effectively support Medical Information, Adverse Event and product Quality Complaint follow-up, retrieval, and outcome management processes. Maintain excellent quality and productivity standards for all client programs. Display flexibility within department to maximize utilization, including support for others in team, e.g., buddy support/training, performing administrative and non-telecommunication duties, as needed. Work effectively as part of team to help build and maintain a supportive and caring team culture.

JOB HOLDER SPECIFICATION

Bachelor’s Degree in Life Sciences, or higher Requirement to speak, read and write French fluently (additional to English), native language capabilities preferable Excellent written and verbal communication skills Excellent organisational and time management skills Enjoy working proactively with the ability to work towards deadlines Attention to detail and the ability to follow process diligently Good interpersonal skills and relationship building capability Strong work ethic

WE ARE LOOKING FORWARD TO MEETING YOU

If you have any questions, please call Lukas Heinrich at +49 621 7502 380. Internal reference number: 22320 Please apply online. #J-18808-Ljbffr Ashfield Healthcare

Job Tags

Remote work, Home office,

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