Customer Service Representative Job at Insight Global, Washington DC

L2hyOUs2OVdiNGxtRWc5dEl1OW1LV1NqREE9PQ==
  • Insight Global
  • Washington DC

Job Description

About the Role:

Our client is expanding its service area after winning the contract from Waste Management, and we’re looking for four proactive Customer Service Representatives to support this transition. This is a great opportunity to be part of a dynamic team helping ensure a smooth onboarding experience for our new commercial customers.

Required Skillset:

  • Previous experience in customer service, call centers, data entry or administrative support.
  • Strong communication skills, both written and verbal.
  • Comfortable with high-volume outbound calling.
  • Detail-oriented with excellent data entry and organizational skills.
  • Ability to follow scripts and procedures consistently.
  • Customer-focused mindset with a friendly and professional demeanor.

Preferred Qualifications:

  • Familiarity with CRM systems or customer databases.

Key Responsibilities:

  • Outbound Customer Contact: Make proactive, scripted calls to businesses to verify and update service information.
  • Email Support: Monitor and respond to a high volume of customer emails with professionalism and accuracy.
  • Data Verification: Ensure customer records are accurate and up to date in our system.
  • Scripted Interactions: Use provided scripts to guide conversations and maintain consistency in messaging.
  • Light Customer Interaction: Handle only straightforward, non-escalated customer interactions—no complex issue resolution required.

Compensation:

$22 to $24/hour

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Job Tags

Contract work,

Similar Jobs

Headway

Licensed Psychiatric Nurse Practitioner Job at Headway

" Licensed Psychiatric Nurse Practitioner Wage: Between $89 - $269 an hour Did you know that you can build a flexible private practice on your terms as a psychiatric nurse practitioner?Whether you want to see patients alongside a full-time job or grow a full... 

Alter Domus

Fund Accountant - Graduate Program (December Graduate) Job at Alter Domus

 ...at careers.alterdomus.com JOB DESCRIPTION: Our Fund Accounting business units act as a third-party intermediary between fund...  ...Authorized to work in the US without need for employment-based sponsorship now or in the future#LI-HYBRID #LI-ES1 WHAT WE OFFER... 

South Carolina Staffing

554158803-Retail Store Manager-Store 30-Goodwill at the trail Job at South Carolina Staffing

 ...retail variety store. To encourage and promote a mutual associate/customer/donor relationship which enhances the profitability of Goodwill Industries. To establish positive relationships with clients and associates to successfully implement Goodwill's mission services.... 

Contour Airlines

Flight Attendant - Fort Lauderdale, FL Job at Contour Airlines

 ...all galley/cabin service equipment and in-flight entertainment systems unsupervised.Work...  ...exceed expectations.Assist with luggage and attend to individuals needing assistance....  ...in the United States.Three (3) years of corporate Cabin Attendant experience or prior Flight... 

The Bachrach Group

Commercial Property Coordinator Job at The Bachrach Group

 ...Serve as the first point of contact for office visitors by managing front desk operations and providing friendly, professional assistance. Coordinate office catering needs, including ordering meals for meetings, events, and celebrations. Manage daily distribution...