Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Client Tech Support do at Fiserv?

You will provide Level 2 support for the CFI portfolio responsible for client solution penetration, education, and issue resolution ownership. By increasing overall customer satisfaction, the position will support Fiserv revenue growth through increased retention and increased product/service penetration.

What you will do:

• Support the retention and growth of the CFI portfolio and assures client satisfaction by maintaining overall relationship with clients.
• Work with small to medium sized accounts with multi product platforms/environments to deepen the penetration of Fiserv products and services.
• Directly impact merchant satisfaction through trouble shooting and timely resolution of simple to complex inquires.
• Coordinate seamlessly with other Fiserv teams to deliver comprehensive resolutions to merchants.
• Maintain accurate and up-to-date inquiry notes and updates, including all work performed and pertinent information regarding the merchant account.
• Educate customers on relevant product and technical information related to their inquiry.
• Other duties as required and directed by management.

What you will need to have :

• 2+ years’ experience in customer service, sales, business development, or relationship management; payment processing experience.
• High School graduate/GED

What will be great to have:

• 2-year degree
• Knowledge of payment processing; Fiserv’s products, platforms, systems, and operational areas.

Department hours are Mon – Fri from 8 AM – 6 PM so you could be required to work a shift until 6 PM

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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