Who we are: Nirvana is on a mission to modernize commercial insurance and enable a safer world. Our technology platform delivers modern insurance & risk management to not only help our customers protect their businesses, but actually improve safety for everyone. To start, we’re transforming the legacy, $750B+ commercial insurance industry through cutting-edge predictive models using real-time IoT data (~50B connected devices by 2030), automation to deliver instantaneous quotes & faster underwriting, & proactive, and data-driven insights to help customers prevent accidents. Backed by top-tier VCs including General Catalyst & Lightspeed Ventures, Nirvana became the fastest insurtech EVER to launch in Jan 2022 and crossed >$10M run rate in under 6 months, more than 2x faster than best-in-class insurtechs. Our leadership team has helped scale multi-billion dollar companies from scratch including Samsara, Rubrik, Acko & Flexport, and includes industry veterans from Hiscox, AIG, The Hartford & RLI. About the role: We are hiring a Claims Manager to help continue the build out of our internal claims program. In this role, you will play a critical role in driving Nirvana’s world class claims organization by auditing and driving claim success through a third party claims administrator. You will partner closely with Underwriting, Product, Compliance, and Claims teams to develop Nirvana's Claims platform, as well as hire and manage a team of Claims Adjusters. This role will have a strong emphasis on commercial trucking casualty claims. We’re a distributed team spread across the US, with offices in San Francisco, CA, New York, NY & Columbus, OH. For this role we’re open to candidates in the southern, midwest, and northeast regions of the United States. What you’ll do: Manage a team adjusters who handle Commercial Auto Bodily Injury and Property Damage claims, nationwide, while also collaborating with our Third Party Administrator partner. Assist in the development and implementation of investigation strategies for coverage, liability and causation, critical to the resolution outcome of a claim. Ensure the highest level of customer experience and technical claim file quality. Review coverage and liability declination decisions and drafts. Deliver exceptional service to both internal and external customers such as, policy holders, agents and brokers, fronting carriers and reinsurance partners. Participate in and, sometimes facilitate, claim reviews. Collaborate with underwriting, safety, compliance and other internal stakeholders on claims, exposures, form improvements and other factors impacting risk. Perform other duties as required by the Head of Claims. About you: 10+ years of claims experience with a minimum of 5 years concentrated in commercial trucking 5+ years of people management experience Significant bodily injury and litigation claims experience. Excellent written and verbal communication skills Strong analytical skills The ability to challenge norms and think outside the box Experience working in and leading a team in a remote environment, handling claims in multiple jurisdictions Licensed adjuster - NY & CA adjuster licenses are an added bonus. Bachelor's degree OR an additional 4 years of experience, in addition to previously outlined experience requirements. Benefits: Competitive salary & equity Medical, dental & vision insurance 401k with company match Unlimited PTO Work from home friendly
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