Job Description

Job Description

Job Description

Wholesale Parts Call Center Representative

New Holland Auto Group is in need of a Wholesale Parts Representative to work in the Wholesale Parts Call Center. The position of Wholesale Parts Representative focuses on sales with an emphasis on wholesale auto parts including the brands Ford, Toyota, Chrysler, Dodge, Jeep, and Ram

Responsibilities

• Identify and be the point of contact for new and existing wholesale clients
• Keeps the Parts Manager informed on the status of all accounts
• Takes customer orders and clarifies requests, identifies automotive parts, and offers and explains alternative solutions
• Working with the wholesale account representatives to ensure inventory is available when needed
• Achieve Company sales goals and objectives
• Review and identify customer inquiry key trends and client challenges and present recommendations to improve the customer experience
• Provide high quality service to all clients
• Develop relationships with external customers to strengthen and expand customer base for sales opportunities
• Increases sales of products based on tracking of new leads and comparison to previous year's sales
• Completes sales by entering purchased items into sales/inventory system, obtaining payment, adding purchase to credit account, and issuing sales receipts
• Updates job knowledge by participating in educational opportunities and reading about new products
• Performs other duties as assigned

Qualifications:

• Minimum of 1-year Automotive OEM Parts Experience Required
• Able to work well with others and learn new tasks
• Enjoy working in a fast-paced environment
• Positive, friendly attitude, along with a customer service mentality
• High School Diploma or Equivalent
• Math, Reading and Basic Computer skills
• Excellent oral and written communication skills
• Professional appearance and strong work ethic

Benefits:

• Highly Productive, Very Large, Clean Parts Department
• Company Issued Uniforms
• Energetic Work Environment
• Health, Dental, Vision and Life Insurance
• 401K with Company Match
• Paid Time Off
• Advancement within the Department and/or Company
• Employee Vehicle Purchase Program
• Employee Service Discount Program

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