Job Description

Job Description

6-12+ Month Contract Position

Location - Rosemont, IL/ Remote (must be local and be able to be onsite 2-3 times a month)

Our client is looking to add a UX Designer & Research Specialist who can embed user empathy, data-driven insight, and design excellence into every step of our digital experience. You’ll partner with the existing UX designer in a collaborative, hands-on role to lift overall UX maturity, challenge assumptions, and improve usability across both external and internal systems.

Responsibilities:

• Collaborate closely with the existing UX designer as well as work independently to develop design systems, patterns, and standards.

• Translate insights and requirements into wireframes, flows, prototypes, and UI mockups using Figma (desktop + cloud).

• Plan, conduct, and analyze usability studies, user interviews, surveys, and other research to uncover pain points, behaviors, and opportunities.

• Synthesize qualitative and quantitative findings into actionable insights, personas, user journeys, and research reports.

• Conduct design reviews, provide critique, and iterate based on feedback and test results.

• Advocate for UX excellence by cultivating relationships with business owners, proactively communicating progress and insights, and effectively influencing stakeholders and product decisions to ensure user-centric outcomes.

• Serve as a UX champion—presenting research findings and design rationale to stakeholders at all levels to build understanding and inspire action.

• Work on both external member portals and internal web apps, helping to converge UX across legacy and new tools.

• Monitor usage, metrics, and feedback post-launch to iterate and validate design improvements.

• Demonstrate ownership and strategic foresight by independently planning, scoping, and executing user research and design projects aligned with business goals.

• Navigate ambiguity with flexibility and sound judgment, managing multiple priorities and adapting to an evolving environment.

Qualifications:

REQUIRED QUALIFICATIONS

• 3+ years of experience in UX/UI design and research (or equivalent).

• Demonstrated experience conducting qualitative user research (interviews, usability testing) and interpreting results.

• Strong ability to turn research insights into design deliverables (wireframes, prototypes, flows).

• Proficiency in Figma (desktop + cloud).

• Excellent communication and persuasion skills—able to present findings to non-UX audiences, influence decisions, and proactively provide updates.

• Ability to work independently and collaboratively in a lean team.

• Detail orientation, strong problem-solving skills, and empathy for end users.

• Familiarity with accessibility (WCAG) and inclusive design principles.

• Portfolio that demonstrates both research thinking and design output.

PREFERRED QUALIFICATIONS

• 3+ years of experience in healthcare benefits.

• 2+ years of experience using Azure DevOps

• 2+ years of experience on CRM implementations

• Experience working in a nonprofit, public sector, or small team environment.

• Experience building or contributing to design systems or component libraries.

• Formal education in Human-Computer Interaction, Psychology, Design, or related field.

The anticipated hourly rate range for this position is ($60-70/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.

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