Job Description

Sr. Lead Experience Designer - Bank of America Experience Design Charlotte, North Carolina; Seattle, Washington; San Francisco, California; Pennington, New Jersey; Boston, Massachusetts; New York, New York Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging, and inclusive. We are a multidisciplinary design organization with expertise across product design, user experience, conversational/AI design, creative direction, UX research, user testing, design program management, production design, content strategy, copywriting, and design technology. Our team is dedicated to defining, iterating, and solving problems to empower customers to reach their financial goals through innovative digital experiences that are easy, convenient, and safe, tailored to individual needs. Role Overview: We are seeking a Sr. Lead Experience Designer to lead an interdisciplinary product design team supporting the Consumer and Business Banking portfolio. You will serve as a trusted advisor to senior leaders and the XD team, shaping experience strategies with deep domain knowledge, influencing organizational leaders, and ensuring high-quality, innovative project delivery that fosters a culture of creativity, accountability, and measurable results. Responsibilities: Lead and deliver best-in-class digital experiences from concept to implementation. Apply product design skills across user experience and visual design to craft comprehensive solutions. Advise leaders and collaborate with cross-functional teams, including product management and engineering. Oversee multiple designers and manage complex design workflows, including information architecture, user flows, wireframes, high-fidelity designs, and prototypes. Conduct advanced analysis and synthesize insights to guide design decisions amid ambiguity. Design across web, mobile web, and native apps, utilizing testing to refine user journeys. Evaluate existing experiences and apply heuristics, insights, and frameworks to improve them. Organize design critiques, mentor designers, and manage multiple programs to ensure quality and timeliness. Contribute to design standards, reflect design system patterns, and champion best practices. Demonstrate excellent visual and storytelling skills, thought leadership, and independent presentation capabilities. Minimum Qualifications: 8+ years of industry experience as a multidisciplinary product designer. Outstanding portfolio demonstrating end-to-end experience design. Proven success in leading large digital projects across multiple channels. Expertise in user-centered design principles, Lean UX, Design Sprints, and Agile methodologies. Ability to influence senior stakeholders and drive decision-making. Proficiency with design tools such as Figma, Adobe Suite, and Sketch. Strong leadership, communication, and collaboration skills. Continuous learner with a passion for new design and technology skills. Preferred Qualifications: Bachelor’s degree in design or related field. Experience in financial services or similar industry. Project management experience is a plus. Additional information regarding workplace policies, legal notices, and benefits are included but have been omitted here for brevity. #J-18808-Ljbffr Bank of America

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