Job Description

Job Description

Job Description

Position Title: Security Agent

Department: Security

Reports To: Security Manager & Director of Rooms

FLSA Status: Non-Exempt

Prepared/Revised Date: May 2025

Position Summary

The Security Agent will protect hotel guests and employees from theft, fire, vandalism and trespassers. Exhibits a professional attitude and a vigilant awareness of his/her surroundings. Demonstrates excellent customer service skills and a very neat appearance, in line with the Hotel’s grooming standards. Possesses efficient communication skills, both written and verbal.

Essential Duties and Responsibilities

• Efficiently monitor close circuit televisions and patrol the hotel premises in intervals/rounds according to policy to detect fires, unsafe conditions, and potential suspicious activity.
• Patrol lobbies, corridors, and public areas; confer with management, interview guests and employees and as required interrogate persons to detect infringements, and investigate disturbances, complaints, thefts, vandalism, and accidents.
• Investigate and obtain all evidence pertaining to any and all incidents occurring on hotel property and complete proper documentation accordingly.
• Check guest identification to prevent underage consumption of alcoholic beverages; ensure a reasonable effort is made to prevent a guest from becoming overly intoxicated.
• Obtain assistance for accident victims - guests and employees, and complete accident reports.
• Adhere to necessary procedures regarding the activation of the hotel’s Life Safety System.
• Immediately act upon and address safety concerns and communicate such information to Supervisors/Managers as soon as feasible.
• Assist management and law enforcement officers in emergency situations.
• Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
• Know federal and state security regulations and restrictions relative to company operations.
• Conduct self in a professional manner with the awareness that all actions and communications are within guest view.
• Maintain appearance and uniform standards.
• Develop and maintain positive communication and teamwork with all co-workers and supervisors.
• Other duties as assigned.

Knowledge and Skills

• Customer Service: Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Manages difficult or emotional customer situations. Responds promptly to customer needs. Responds to requests for service and assistance. Anticipate guest needs.
• Problem Solving: Identifies and resolves problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Works well in group problem solving situations and uses reason when dealing with emotional topics.
• Interpersonal Skills: Focuses on solving conflict, not blaming. Maintains confidentiality. Listens to others without interrupting. Keeps emotions under control. Remains open to ideas and tries new things.
• Communication: Speak with others using clear and professional language to ensure a positive experience for fellow employees and guests. Listens carefully and gets clarification if necessary. Able to read and interpret written information.
• Ethics: Treats fellow employees with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
• Professionalism: Approaches others in a tactful manner. Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows all policies and procedures.
• Productivity: Demonstrates accuracy and thoroughness. Monitors own work to ensure quality. Meets productivity standards. Completes work in timely manner. Strives to increase productivity. Works quickly, but maintains attention to detail. Must be able to multi-task proficiently.
• Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality: Is consistently at work and on time. Follows proper procedures when calling off work. Arrives at meetings and appointments on time.
• Dependability: Follows instructions and responds to management direction. Takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.

Education and Work Experience

• High school diploma or general education degree (GED) required.
• 1 year prior experience in Security related field.
• Previous Hotel experience preferred.

Certificates, Licenses and Registrations

None.

Supervisory Responsibilities

None.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to stand and walk for the duration of shift (8 hours or longer). The employee may frequently be required to stoop, kneel, and crouch for duration of shift (8 hours or longer). The employee will need to use hands to finger, handle, or feel; reach with hands and arms and stoop The employee will be required to view and work on a computer screen and/or answer a telephone for the duration of shift (8 hours or longer). Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be detail oriented, possess strong organizational and time management skills and the ability to multitask. Ability to work a flexible schedule including weekdays, weekends, holiday and nights.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Reasoning Ability and Computer Skills

Ability to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment includes all areas of the hotel property and hazards include possible injury from violent or intoxicated person(s) and possible exposure to bloodborne pathogens.

While performing the duties of this job, the employee is regularly exposed to outside weather conditions, including working directly in the sun and beside a pool. The noise level in the work environment is usually loud.

Equal Opportunity Employer

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