Job Description

Responsibilities:

• The primary job purpose of this position is to support our operators in the field.
• Monitors vehicle assignments and updates operators on service issues.
• Monitors pull-outs and pull-ins.
• Provides input to route changes/emergency needs due to inclement weather or other situations that demand attention.
• Assists in investigating and resolving customer complaints.
• Ensures operating policies and safety procedures are followed in the field.
• Maintained training and compliance of files and facilitated training and safety meetings.
• Ensures people are qualified to conduct their jobs safely and consistent with company policies and procedures.
• Promotes and develops a safety and customer service culture consistent with company’s stated objectives.
• Continually monitor assigned area to ensure effective service and safe vehicle operation.
• Help ensure that operators have support in the field and to provide guidance to operators.
• Provide operator coaching and training as needed.
• Ensures all vehicle operation is safely performed and that employees are properly trained.
• Investigate incidents and accidents.
• Monitor on-time performance and help service needs to meet on-time objectives.
• Support our operators in the field and help assign work as needed.
• Conduct vehicle inspections in the field and in the parking area.
• Perform road observations and ride checks with all Maruti Transportation employees.
• Required to report activities daily.
• Must maintain a strong interaction with our client in the field.

Job Tags

Similar Jobs