We are seeking a skilled Customer Support Specialist with exceptional communication and interpersonal skills to be the primary point of contact for our clients. This role should be particularly exciting to those who are technical and excited by solving a wide-range of challenges to deliver outstanding customer experiences.
About Motive:
Motive is a website platform for franchise auto dealerships, used by hundreds of dealerships and millions of consumers. Our mission is to make car shopping great by giving manufacturers and their dealers simple, high-performing websites that customers love to use.
We’re growing fast, partnering with OEMs like Genesis, Lexus, Nissan, INFINITI, and Harley-Davidson, as well as some of the largest dealer groups in the world.
In this job, you can expect to:
Be part of a small, focused team
Provide excellent customer support via email, phone, and Slack
Collaborate with teammates in managing a ticket queue of incoming customer requests
Assist dealership customers with tasks such as adjusting webpage elements, updating data files, installing and troubleshooting integrations
Translate customer feedback into well-structured feature requests and defect reports to guide engineering improvements
Contribute to the maintenance and evolution of support resources and documentation.
Assist the Customer Success team on account review calls via Zoom with clients
We are looking for someone who has/is:
2+ years of experience working in a Customer Support or Call Center within a fast-paced environment, startup, or SaaS organization
Experience in communicating with enterprise-level stakeholders, including executives and senior decision-makers
A customer-first approach to problem-solving
Highly organized, self-motivated, and detail-oriented, with great follow-through on initiatives big and small
Familiarity with customer support software and tools such as Pylon, Zendesk, etc
Ability to work independently and as part of a team
A positive attitude and a willingness to learn and adapt
Benefits:
Motive contributes 100% of the cost of employees’ health, dental, and vision insurance premiums. For employees’ dependents, Motive covers 50% of their insurance premiums.
Work Location:
Candidates must be based in the United States and able to work 9:00am – 5:00pm in Pacific Time (PT) zone
...agencies and military organizations to improve peoples quality of life and make a positive impact. Sodexo is seeking a Food Production Manager for the United States Marine Corps Dining Facility 740located in Parris Island, SC. This unit is comprised of a sub-...
...Job Description Job Description PATIENT SUCCESS HEALTH COACH (MEMBERSHIP SPECIALIST) Location: San Marcos, CA (occasional cross-coverage in Temecula) Clinic: BFF Medical Wellness Clinic About the Role BFF Medical Wellness Clinic is an integrative, preventive...
...Job Title: Leadership & Development Coach Location: Remote (Preferred: Fort Collins or Denver Metro Area) Contract Duration... ...Required Qualifications: ~10+ years of experience in executive coaching, leadership development, or OD consulting. ~ Demonstrated...
...Maintenance Technician HVAC Certified - Broxton Bay Apartments The company offers numerous options to help its employees achieve their financial, professional, and wellness goals including: Medical, dental, and vision insurance options Paid time off Company...
...Our client, is seeking an Inbound Customer Service Representative to join their team. Job Title: Call Center Rep-Inbound Location: Mesa, AZ 85210 Pay Range:... ...information while maintaining a positive customer experience Document all interactions clearly and...