Job Description

Job Overview

IMMEDIATE REMOTE CALL CENTER REPRESENTATIVES $18.50/HR

OPPORTUNITY TO WORK FOR ONE OF THE LARGEST UTILITY COMPANIES IN THE AREA

8 HOUR SHIFTS WILL BE ASSIGNED FROM 7AM-630PM EASTERN TIME, ALL CANDIDATES MUST BE FULLY FLEXIBLE

EQUIPMENT PROVIDED

Qualifications

• 2 years of call center experince
• Experience managing 60+ inbound phone calls
• Microsoft Office proficient
• Excellent communication skills

Responsibilities

• As a Service Intake Liaison, you will act as the critical link between customers and our service technicians, ensuring smooth communication and efficient resolution of service needs. You will serve as the subject matter expert and real-time troubleshooter for customers experiencing issues, while coordinating with technical teams to deliver timely solutions. This role requires exceptional customer service skills, technical understanding, and the ability to manage high-volume inbound inquiries with professionalism and accuracy.

Job Type & Location

This is a Contract to Hire position based out of Miami, FL.

Pay & Benefits

Pay range: $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jan 21, 2026.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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