Real-Time Data Analyst monitors and analyzes real-time data coming from drilling rigs and completions crews for accuracy. They will communicate with end users, field personnel, and rig personnel, as real-time hardware and software troubleshooting will also be performed. 12-hour workdays Day shift or Night shift roles available Rotating weekends Responsibilities and Duties Escalation point for our India-based monitoring team Respond to tickets from the monitoring team or users to resolve issues effecting: Drilling and Completions data (D&C) Various real-time applications Real-time devices and hardware Minimize all hardware downtime and data loss events Ensure all various hardware remains online during normal D&C operations Ensure data from multiple sources is captured and is accurate during normal D&C operations. Troubleshoot hardware if devices go offline or stop receiving data Software Check the configurations and statuses of numerous services running on the hardware for application issues or errors. Install the software on our hardware or a user's computer. Troubleshoot report errors and issues Technical support for multiple applications Servers/Backend Maintain server uptime and perform needed actions to ensure services continue to function as normal or escalate to proper personnel if an issue arises. Work with representatives on location to troubleshoot on-site issues as well as other personnel (3rd party vendors, field support, developers, engineers, etc.) to resolve the issue. Take phone calls and create tickets for end-user issues Onboard new vendors and ensure WITS, and Data Stream channel mapping is correct Provide updates on issues to end users, field personnel, or rig personnel AMSYS Innovative Solutions
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