Job Description

Company Overview:

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.

eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.

Security Clearance: Secret or TS clearance (Mandatory). Candidates without active secret clearance will not be considered.

Citizenship: US Citizen (MUST)

Overview :

The Product Manager / Operations Lead will oversee product lifecycle planning, sprint backlog prioritization, and operational delivery for CMS’s API Gateway. This role bridges business and technical teams to ensure product roadmap alignment with CPI stakeholder needs.

Core Responsibilities :

• Define and manage product vision, roadmap, and feature backlog.


• Prioritize API enhancements based on business value and CPI mission impact.


• Lead daily operations and coordinate release planning with development teams.


• Collaborate with CMS stakeholders (UPICs, MACs, law enforcement) for requirement intake.


• Support transition-in, ongoing O&M, and performance optimization.


• Report progress using Agile metrics and dashboards (e.g., Jira, Confluence, Power BI).

Required Experience :

• 8+ years in IT product or operations management.


• Strong understanding of API lifecycle management and integration strategies.


• Experience supporting CMS CPI or federal healthcare environments.


• Background in Agile delivery, backlog grooming, and user story management.


• Knowledge of MuleSoft, AWS, Kafka, and Salesforce preferred.

Certifications :

• Certified Product Owner (CSPO) or SAFe Product Manager/Product Owner (preferred).


• Agile certification (Scrum, SAFe, or PMI-ACP).

Location: Work will be primarily onsite in Washington, DC, or other designated sites. Remote work requires prior client approval. Local and occasional out-of-area travel may be required.

Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.

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