Job Description
We are on the hunt for a dedicated Office Assistant to join our team in Anaheim, California. As an Office Assistant, your primary function will be to provide administrative support to the Building Department, with a significant portion of your role involving phone communication.
Responsibilities:
• Handle a high volume of incoming calls, ensuring all inquiries are addressed promptly and professionally
• Partner with another team member to manage call volumes efficiently
• Follow up on voicemails to ensure customer queries are resolved
• Schedule inspections and communicate available time slots to customers over the phone
• Perform clerical tasks such as filing, scanning, and data entry
• Utilize accounting software systems and CRM for maintaining accurate customer records
• Develop proficiency in various computer programs relevant to the role.
• Competency in various Computer Programs for day-to-day operations.
• Experience with CRM platforms for managing customer relationships and interactions.
• Excellent communication skills for responding to queries (Answer).
• Proven experience in Answering Inbound Calls, providing service to clients and customers.
• Experience in Clerical Duties including filing, typing, copying, binding, scanning, etc.
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