Job Description
J ob Description:
This job is responsible for answering inbound calls and initiating outbound calls within a call center to assist new and existing clients with determining the best solution for financing the purchase of a home, refinancing an existing mortgage, or obtaining a new home equity line of credit. Key responsibilities include analyzing the clients financial goals, determining the most optimal lending product solution, submitting the mortgage application, assisting clients with gathering supporting loan documentation, and keeping clients informed throughout the mortgage loan process.
This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination.
Responsibilities: - Provides exceptional client care
- Answers inbound calls and make outbound calls to provide new and existing clients with guidance and advice to uncover lending needs and assist them with determining the best solution
- Utilizes multiple technology systems to assist customers and referral partners
- Leverages defined lending processes and policies to meet guidelines and manage risks
- Communicates consistently with clients and business partners through outbound calls, email, and online messaging systems throughout the lending process
- Identifies opportunities through conversations with clients to recommend the bank's products through partner referrals as part of one team that delivers exceptional client care
Required Qualifications: - Has 1+ year sales and mortgage experience
- Bilingual - Spanish Required
- Has a strong relationship-deepening and client care mentality
- Actively listens to the client to determine their needs and goals and has a desire to interact with clients proactively.
- Has an ability to assess client needs and suggest/promote alternative products or services
- Has ability to learn all platform systems utilized within the environment and/or aptitude in system technologies
- Has effective customer service skills with ability to manage the full client end-to-end origination experience and problem resolution at key points in lending process
- Has an ability to work under pressure during high volumes
- Has an ability to build and maintain positive rapport with service partners.
- Can prioritize multiple competing tasks.
- Has adaptability and is flexible to change.
- Is a strong communicator, written, oral and non-verbal.
- Demonstrates solid sales production over a sustained time frame.
- Can be flexible to work weekends and/or extended hours as needed.
- Communicates professionally, effectively and confidently and is comfortable engaging all clients over the phone.
- Has an ability to handle multiple lines of business and models to support changing business needs.
- Independently works with other business partners to expedite post-sale issues or problem resolution
- Has the ability to effectively balance performance, operational risk, and client relationship care.
- Demonstrates a commitment to professional ethic and is thorough and thoughtful in incorporating relevant regulatory due diligence as well as complying with all Federal and State Compliance policies.
Desired Qualifications: - Has contact center experience
- Has knowledge of loan products (Conventional, Jumbo and Government)
- Can analyze financial and credit data to advise clients of product/pricing policies and guidelines and gather any additional required information.
- Familiarity with FHA and HUD guidelines.
- Knowledge of processing underwriting and/or closing procedures/federal lending regulations governing real estate lending.
- The ability to analyze and comprehend complex financial data and provide financial alternatives.
- Strong consultative skills including the ability to ask critical questions to identify opportunities
Skills: - Attention to Detail
- Client Solutions Advisory
- Customer and Client Focus
- Oral Communications
- Written Communications
- Client Management
- Loan Structuring
- Pipeline Management
- Problem Solving
- Collaboration
- Credit Documentation Requirements
- Critical Thinking
- Referral Identification
- Referral Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Compensation: $28.00 - $31.00 per hour
About Us We're more than Software Company with a creative side. We're a full-service creative studio with a serious technology background. We take a holistic view of sales and marketing, building digital brands that deliver real value to our client.
As a marketing agency, our innovative digital strategies grab and hold people's attention, and produce the communication and organizing tools needed for success. With a mix optimized to the specific goals of each client and the character of their target customer demographics, we provide true integration across media platforms and channels.
Our Vision Inteletech Global, Inc provides consulting services to assist clients with their ongoing demand for changing IT environments. The early 2000s were an exciting time for IT. Digital technology was transforming our lives, and with each innovation, it became clear that digital was the future.
We use our Global Delivery Model for the success of every engagement. Improve effectiveness and efficiency of IT application environments by adopting re-usable software platforms. Our onsite teams work directly with our clients to understand and analyze the current-state of problems and design specifically tailored conceptual solutions.
Job Tags
Hourly pay, Flexible hours, Weekend work,