Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
The Medical Triage personnel is responsible for taking incoming patient calls and delegating requests appropriately. Delivers quality customer service over the phone and engages in positive relationships with patients.
Responsibilities:
· Provides excellent customer service when interacting with patients and all office visitors.
· Distinguishes best course of action to address patient needs based on information gathered through conversation.
· Consults with providers to clarify and obtain information regarding office visit, post operative, and medication questions from patients.
· Directs patient medication refills with providers via EPIC.
· Collaborates with various departments regarding patient care.
· Updates patient records in EPIC.
· Carries out resending of work notes, scheduling patient appointments, sending patient orders and assisting with providing patient call backs regarding test results.
Other information:
Qualifications
Required
· High School Diploma or equivalent.
· CMA Certification.
· Four (4) years' experience work in a medical office/clinic.
· Experience working in or with Electronic Medical Recordkeeping (EMR).
· Effective verbal and written communication.
Job Details
Legal Employer: Pardee - HCHC
Entity: Pardee UNC Health Care
Organization Unit: Pardee Orthopedics Turtle Creek
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Hybrid
Work Schedule: Day Job
Location of Job: TURTLE CRK
Exempt From Overtime: Exempt: No
Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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