Job Description

Join to apply for the Manager, Crisis & Issues Mngmt role at Philip Morris International U.S. Get AI-powered advice on this job and more exclusive features. Be a part of a revolutionary change! At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future. With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress. In a rapidly shifting environment, where public expectations of business are higher than ever, it is essential that PMI U.S. shows up with clarity, credibility and commitment. As PMI U.S. continues to lead the industry toward a smoke-free future, the Manager, Crisis & Issues Management will play a critical role in protecting and enhancing the company’s reputation. This role is responsible for identifying, assessing, and managing reputational risks across the business—ensuring that PMI is prepared to respond swiftly and strategically to emerging issues, crises, and high-stakes developments. The ideal candidate will bring a proactive mindset, strong judgment, and the ability to navigate complex, fast-moving situations with clarity and confidence. Your day to day Lead the development and maintenance of crisis communication protocols and playbooks Coordinate cross-functional response teams during high-risk or crisis situations Serve as a key communications advisor during incidents, ensuring timely, accurate, and aligned messaging Monitor the external environment for emerging issues that could impact PMI’s reputation or operations Flag misinformation across media and public platforms and execute rapid responses to correct the record or add clarity Develop and implement mitigation strategies in collaboration with Legal, Regulatory Affairs, and other internal stakeholders Maintain an issues tracker and provide regular updates to senior leadership Draft holding statements, Q&As, and internal briefings for sensitive topics Ensure consistency of messaging across all channels and spokespeople Conduct media and crisis simulation trainings for executives and key teams Support business continuity planning from a communications perspective Partner with the U.S. Press Office, Government Affairs, and Scientific Engagement to align on external positioning Serve as a liaison to external agencies and consultants during crisis events Who We’re Looking For 6–8+ years of experience in crisis communications, corporate affairs, or public affairs Proven experience managing high-stakes issues and crisis response Strong writing, editing, and strategic thinking skills Ability to work under pressure and manage multiple priorities Experience working with cross-functional teams and senior leadership Bachelor’s degree in Communications, Public Affairs, Journalism, or related field (Master’s preferred) Annual Base Salary Range $140,250-$187,000 What We Offer We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more! We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace. Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore. Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong. Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress. Take pride in delivering our promise to society: To improve the lives of millions of smokers. PMI is an Equal Opportunity Employer. PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees. For more information, please visit the PMI websites. #J-18808-Ljbffr Philip Morris International U.S.

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