Live Chat Representative Job at TEC Accutite, South San Francisco, CA

L0JQL0lhNVJZbzFrRVE1aUl1OW1MV0NrRHc9PQ==
  • TEC Accutite
  • South San Francisco, CA

Job Description

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.

We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:
• Engage with customers in real-time through live chat to provide support and assistance
• Resolve customer queries, complaints, and issues in a timely and professional manner
• Identify and escalate complex issues to the appropriate team or department
• Maintain accurate records of customer interactions and transactions
• Provide feedback and suggestions for improving the customer experience

Qualifications:
• High school diploma or equivalent
• Previous experience in customer service or a similar role
• Excellent communication skills, both written and verbal
• Ability to multitask and work under pressure
• Proficiency in typing and using live chat software

Skills:
• Strong problem-solving skills
• Empathy and patience when dealing with customers
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Flexibility to work in a fast-paced environment

Job Tags

For contractors,

Similar Jobs

CHRISTUS Health

RN, Registered Nurse Flight Senior - Flight for Life Job at CHRISTUS Health

 ...Job Description Description Summary: The Flight Nurse extends the healing ministry of Jesus Christ by caring for critically ill...  ...operations / clinical care with the Flight Paramedic and Pilot crew members in conjunction with policies and procedures that have been... 

BRIA

Corporate Scheduler Manager Job at BRIA

 ...Job Description Job Description Description: Join us at the Nexus of care and compassion. Corporate Scheduler Manager Benefits : ~ BCBS healthcare coverage ~ Employee rewards program ~ Next day pay available ~401k ~ Paid time off ~ Upward mobility... 

Walter Mosley A Professional Corporation

Legal Assistant (Entry-level) Job at Walter Mosley A Professional Corporation

Bilingual Legal Assistant$18.00 - $20.00 per hourEntry Level WelcomePart-time (up to 30 hours per week) with opportunity for growth into full-timePosition OverviewThe...  ...support. This is an excellent opportunity for entry-level candidates looking to build a career in the... 

Resilience Group

Human Resources Manager Job at Resilience Group

 ...Job Description Job Description Human Resources Manager Confidential Search Southwest Greater Cleveland, Ohio A well-established manufacturing and distribution company in the greater Cleveland area is seeking an experienced Human Resources Manager to... 

Accenture

Business Architecture Team Lead/Consultant Job at Accenture

 ...for technical design and implementation.Additional Information:The candidate should have a minimum of 5 years of experience in Oil and Gas Upstream. This position is based at our Bengaluru office. A 15 years full time education is required.#J-18808-Ljbffr Accenture