Live chat agent Job at Hoover Southtown, Hoover, AL

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  • Hoover Southtown
  • Hoover, AL

Job Description

Hoover Southtown Automotive Group is a trusted car dealership serving the Birmingham and Hoover communities with exceptional service and quality vehicles. As we expand our digital sales and customer support team, we’re seeking a friendly and detail-oriented Live Chat Agent to assist customers online and help provide a seamless virtual experience.

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Responsibilities

  • Respond promptly to customer inquiries through live chat, email, and website messages.

  • Provide accurate information on vehicles, financing options, and dealership services.

  • Capture and qualify online leads, then route them to the appropriate sales or service team member.

  • Maintain professionalism and excellent communication in all interactions.

  • Update CRM systems with customer interactions and follow-up details.

  • Collaborate with sales and marketing teams to improve the online customer experience.

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Qualifications

  • Previous experience in customer service, call center, or online chat support (automotive industry a plus).

  • Excellent written communication and typing skills.

  • Strong multitasking ability and attention to detail.

  • Friendly, professional, and customer-focused attitude.

  • Reliable internet connection and quiet workspace for remote work.

Compensation amp; Benefits

  • $22–$28 per hour (based on experience)

  • Remote flexibility

  • Paid training and advancement opportunities

  • Health and dental benefits after probation period

  • Employee discounts on vehicles and services

Job Tags

Hourly pay, Remote work, Trial period,

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