Job Description

Job Description and Duties

Positions at the Water Boards may be eligible for telework with in-person attendance based on the operational needs of the position.

Are you looking for a challenging and rewarding career in Information Technology? If you enjoy helping others and working with a team of Information Technology support professionals, then this is the position for you! Apply today and join our team.

The State Water Resources Control Board’s Division of Information Technology has an opening for an Information Technology Specialist I (ITS I) in the Division of Information Technology, Infrastructure & Client Services Branch, Help Desk & Client Services Section, Help Desk Unit. The position is located at 1001 I Street, 8 th Floor, Sacramento, right in the heart of downtown next to light rail stations and other public transportation. This position requires you to be on-site at least three (3) days per week.

This position performs work within the Client Services domain, under direction of the Information Technology Supervisor II, of the Help Desk in the Client Services Branch, Division of Information Technology (DIT). The incumbent will be responsible for the full life cycle of end user device solutions, including evaluation, configuration, provisioning, training, security, asset management, and support for the end user’s computing environment.

The ITS I serves as a technical lead, demonstrating an in-depth understanding of desktop support, hardware, software and networking issues and performs a wide variety of tasks requiring regular innovative problem-solving techniques. This position requires the incumbent to be courteous, communicate effectively and professionally (verbally and in writing) with team members and customers, provide timely responses to internal/external customers, follow through on commitments, and consider internal/external customer input when completing work assignments.

Additional information:

Candidates must possess essential personal qualifications including integrity, initiative, dependability, good judgment, the ability to work cooperatively with others, and the ability to perform the assigned duties of the class.

If the position requires driving, you must possess a current and valid driver’s license. Please Do Not include full Social Security Number, method of eligibility, and LEAP information in your application package.

Salary information – CalHR salary rules allow appointment at the entrance rate (Cal. Code Regs., tit. 2, § 599.673) of a classification. For classes with alternate ranges, placement is based on education/experience.

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You will find additional information about the job in the .

Special Requirements

In order to be considered for this position, you must include the following:

• RPA# 24-280-050 in the “Examination or Job Title(s)” section of the State application when submitting a hardcopy application.

• Photocopies of degree and official transcripts (if needed to establish eligibility)

Must have Information Technology Specialist I list, transfer, or reinstatement eligibility and be reachable on the certification list. Here is the link to the exam:  

An applicant with a college degree obtained outside the United States that does meet accreditation standards must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due during final minimum qualification evaluation of candidate(s). A link of accepted evaluation agencies can be found here: .

Electronic submittal of applications and attachments through jobs.ca.gov is preferred. Emailed or faxed applications will not be accepted. You are required to complete employment history on the application form (STD. 678), including work experience, dates, hours worked, contact names and phone numbers of supervisors on the state application. Applicants who fail to submit a completed STD. 678 may be disqualified.

In the hiring interview, the panel will consider education, experience, personal development, personal traits and fitness for the job. In appraising experience, more weight may be given to the breadth of pertinent experience and evidence of the candidate's ability to accept and fulfill increasing responsibilities than to the length of his/her experience. For additional information, you may refer to the class specification.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience providing Information Technology (IT) customer service (help desk) to customers, stakeholders, and employees of all levels
• Open-minded, strong listening skills, and desire to support/assist customers
• Ability to communicate effectively both verbally and in writing with all levels of staff, stakeholders, business partners, and executive management
• Ability and willingness to effectively manage numerous technical tasks simultaneously through completion and with changing priorities
• Ability to collaborate with others on project issues, and status, identify problems to seek improvements in IT and other work processes
• Experience in M365 Administration and Support
• Experience in Azure Cloud Administration
• Experience in Microsoft Endpoint Configuration Manager (MECM)
• Experience in Software Licensing and Installation
• Experience in Group Policy Administration
• Experience in Microsoft Intune Administration
• Experience in Service Now Administration
• Experience in Service Now Administration – Asset Management
• Experience in IT Asset Management
• Experience in Microsoft Exchange Administration
• Experience in Active Directory Administration
• Experience in Modern Desktop Administration
• Experience working with Help Desk ticketing system (Service Now)
• Experience with a wide variety of IT hardware, operating systems, applications, and peripheral devices
• Experience in Information Security best practices, policies, and standards.
• Experience in MS Desktop Products and M365 Support
• Experience with Intune
• Knowledge of System Software, Licensing and components
• Knowledge of Automation & Scripting
• Knowledge of Network Technology
• Must be able to work independently and within a team
• Must be able to write and follow detailed procedures and instructions.

Benefits

Water Board employees may be eligible for benefits. Health benefits and leave programs are available for most permanent, full-time employees, and some permanent, part-time employees. Benefit eligibility may depend on length of service and may be subject to collective bargaining agreements negotiated between the State of California and employee organizations that define wages, hours, and terms and conditions of employment.

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - Cover Letter is required and must be included.

Job Tags

Permanent employment, Full time, Part time, Work experience placement, Remote job, 3 days per week,

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