It support analyst / help desk analyst / crm support specialist Job at ZIRLEN TECHNOLOGIES INCORPORATED, Austin, TX

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  • ZIRLEN TECHNOLOGIES INCORPORATED
  • Austin, TX

Job Description

REQUIREMENT IT Support Analyst / Help Desk Analyst / CRM Support Specialist
Austin TX (100% Remote)
Long term contract Need Overall 10+ yrs of experience is MUST 3 Reference is must from the Recent Project is MUST

  • Reference Name (Must):
  • Title:
  • Company Name (Must):
  • Phone Number (Must):
  • Email Address:
  • Professional Relationship:
  • (Peer/ Co-Worker/Supervisor/Customer/End-User/Subordinate)
Minimum Qualifications

  • 4 years of experience using Atlassian Jira Products (Service Desk and Software)
  • 4 years of experience in End User Testing of software releases
Preferred Qualifications

  • 2 years of experience using Zendesk Help Desk
  • 2 years of experience using MS Modern Requirements
Specific skill set required

  • Strong experience in CRM & Help Desk system support
  • Hands-on expertise in Jira Service Desk & Software
  • Troubleshooting, user testing, and issue resolution.
  • Writing, reviewing, and maintaining knowledge base articles.
  • Experience in software User Acceptance Testing (UAT).
  • Ability to coordinate with multiple stakeholders.
  • Preferred experience with Zendesk Help Desk and MS Modern Requirements
Interested, can forward your latest resumes to Sivarajan.s@zirlen.com & John.s@zirlen.com This is a remote position.

Job Tags

Remote job, Full time, Contract work,

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