Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The PC Technician Specialist is an on-site IT position that provides and coordinates day-to-day support, maintenance, and assistance for all IT hardware and software at a Vail Resorts location. The PC Tech Specialist supports and completes a variety of tasks, including providing end user support for computer hardware and peripherals, creating and updating documentation/SOPs, and uses a work ticket management system to track progress and document solutions. The PC Tech Specialist works as part of the IT team to proactively identify problems and facilitate solutions, repair hardware and software in a Windows Client/Server LAN environment. This position develops and uses leadership skills to mentor junior PC Techs, prioritizes safety and guest service, and lives the company’s core values to deliver excellent IT support.

While similar to the PC Tech Coordinator role, the PC Tech Specialist has more IT experience, in-depth system knowledge and small project management responsibility, as well as a strong working knowledge of Vail Resorts organization and processes. This helps the Specialist to coordinate with business group leaders while supporting multiple point of sale systems, as well as specialize with at least one application or system to provide an Experience of a Lifetime for employees and guests.

Job Specifications:

• Expected Pay Range: $22.43 - $34.15 / hour
• Shift & Schedule Availability: Full Time, Year Round
• Skill Level: Advanced

Job Responsibilities:

Be Safe:

• Prioritize and model personal, coworker and guest safety in all aspects of your work.
• Adhere to company safety policies and procedures.
• Engage in company trainings and initiatives to support safety.

Serve Others:

• Communicate clearly, effectively and appropriately, both verbally and in writing.
• Competent with most Vail Resorts internal applications and systems, addressing issues that can be resolved locally and escalating as appropriate.
• Use the work ticket management system to manage total workflow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
• Create plans for small projects and execute them.
• Coordinate and support the relocation and re-installation of IT equipment in offices, outlets, special event sites, etc.
• Provide exceptional guest service while supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.
• Mentor and train junior PC Techs.

Drive Value for the Company:

• Provide support for resort and remote-location sales points and peripherals.
• Specialize in working with at least one Vail Resorts application/system by providing advanced support of that system, working effectively with the system’s local managers and sharing system knowledge across the region.
• Provide end-user support of IT approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.
• Configure, track, maintain and properly dispose of IT approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
• Create and maintain accurate documentation and SOPs, as assigned.
• Strive for continual improvement and growth by actively participating in company and IT-specific training.
• Suggest, develop and implement new ideas and tactics for improving user support and the guest experience.
• Have a strong working knowledge of Vail Resorts IT organizational structure and processes.
• Mentor and share job knowledge/skills with junior PC Techs.
• Assist with procurement.

Do Right:

• Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
• Perform tasks with integrity by always doing the right thing.

Do Good:

• Engage and support the local community--contribute to its success.
• Promote all company values.

Be Inclusive:

• Welcome and engage with all guests and coworkers.
• Support and engage in company efforts that do the same.

Have Fun:

• Maintain a positive attitude with all aspects of the job.
• Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.
• Other duties and projects as assigned.

Job Requirements:

• Positive, enthusiastic, and friendly.
• Solution oriented with desire to learn new skills.
• In depth knowledge of the support needs within an enterprise environment, with a focus on enterprise systems. Ski industry knowledge preferred.
• Able to facilitate communication across multiple stakeholders.
• The ability to lead cross-functional teams, manage to deadlines, and track against project milestones.
• Ability to sit and stand for long periods of time.
• Able to move 50 lbs (with assistance if needed).
• Should be able to work a schedule that can include weekends and holidays.
• Ability to ski or snowboard at intermediate level, or desire to learn.
• Valid US driver’s license.

The expected pay range is $22.43 - $34.15. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 506380
Reference Date: 12/16/2024 
Job Code Function: IT Support   

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