Job Description

Job Title: End User Support Analyst

Location: Denver, CO
Job Type: Full-Time
Industry: Legal

About Us:
It is a prestigious law firm committed to providing exceptional legal services to clients. As part of our growing team, you will play a key role in providing technology support to our attorneys and staff, ensuring seamless operations across all our firm’s locations.

Position Overview:
We are seeking a skilled and proactive End User Support Analyst to join our Information Technology team. In this role, you will troubleshoot and resolve hardware and software issues, provide in-depth support for various technology systems, and ensure that our staff, attorneys, and clients receive the highest level of service. You will work collaboratively with firm-wide IT teams, application owners, vendors, and others to resolve technical issues and implement technology solutions.

Key Responsibilities:

End User Support:

• Troubleshoot and resolve hardware and software issues for desktop applications, both onsite and remotely.
• Provide technical support for desktop and notebook computers (PC and Mac), system peripherals, mobile devices (iPhones, iPads), printers, and other office technology.
• Manage system configurations and ensure the preservation of user data, following firm policies and procedures.
• Log incidents and requests into the ticket management system, ensuring timely resolution and communication with end users.
• Collaborate with analysts, vendors, and application owners to integrate appropriate solutions.
• Assist with user account management, creating and modifying accounts as necessary.
• Provide desk-side and remote training for staff on standard firm hardware, software, and specialized applications.
• Participate in firm projects that enhance client services and the technology experience for attorneys and staff.

Trial & Off-Site Support:

• Provide hardware and software support during offsite meetings, trials, and events.
• Set up and troubleshoot off-site infrastructure (routers, switches, servers) to ensure smooth event execution.

Conference Room and Hardware Support:

• Manage and respond to requests for conference room technology, ensuring flawless setups and seamless service.
• Schedule, coordinate, and provide support for video/audio conferences, ensuring optimal user experiences.
• Assist with the onboarding process by setting up technology for new hires and supporting office moves and upgrades.

About You:
We are looking for a dynamic individual who has the following qualifications:

• Education : Bachelor's degree in Information Systems, Computer Science, or a related field (preferred), or equivalent experience.
• Experience : Minimum of five years of experience in IT support, with a strong understanding of LAN/WAN infrastructure and server environments.
• Skills : Proficiency in Windows operating systems and advanced knowledge of Microsoft Office applications (Word, Outlook, Excel, PowerPoint).
• Certifications : Relevant industry certifications (e.g., CompTIA, Microsoft, ITIL) preferred.
• Experience in a Law Firm : Prior experience working in a law firm or professional services environment is a plus.

How to Apply:
If you’re ready to take your career to the next level with a dynamic and professional team, submit your resume and cover letter to

Sylvia George
210-346-8378
sgeorge@binding-minds.com

Job Type: Full-time

Pay: $62,164.00 - $85,286.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Please only apply if you are working in a Fortune 500 company and have a stable tenure as client is specific with this.

Experience:

• PC Hardware and software support: 5 years (Required)

Ability to Commute:

• Denver , CO 80202 (Required)

Work Location: Hybrid remote in Denver , CO 80202

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