Job Description

Job Description

Job Description

Key Responsibilities

• Customer Service & Communication:  
  Act as a primary point of contact for customer inquiries, complaints, and service requests. 
• Scheduling & Dispatching:  
  Coordinate and schedule technician appointments, optimize routes, and dispatch technicians to service calls. 
• Administrative Support:  
  Manage various administrative tasks, including data entry, maintaining customer and service records, and preparing reports. 
• Billing & Financial Management:  
  Process invoices, manage accounts receivable/payable, and assist with financial reporting and budgeting. 
• Inventory & Procurement:  
  Order and track parts, supplies, and office equipment to ensure technicians have the necessary resources. 
• Staff Management:  
  Onboard, train, and supervise office staff, set performance expectations, and manage staff schedules. 
• Operational Oversight:  
  Ensure efficient workflow, maintain office policies, and coordinate with other departments or staff. 
• Compliance & Regulations:  
  Ensure adherence to industry regulations, company policies, and internal controls. 

Essential Skills & Qualifications

• Organizational Skills: Ability to juggle multiple priorities and manage a dynamic workload. 
• Communication Skills: Excellent written and verbal communication for client, staff, and vendor interactions. 
• Technical Familiarity: Some knowledge of HVAC systems Service Titan Knowledge a plus, and related software is beneficial for efficiency. 
• Problem-Solving: Ability to resolve customer issues and streamline office operations. 
• Leadership & Teamwork: Skills to supervise staff, coordinate teams, and foster a positive work environment. 
• Financial Acumen: Understanding of accounting principles, billing, and inventory management is helpful. 

HVAC-/ Sheet Metal Co. /Contractor

Company Description

HVAC-/ Sheet Metal Co. /Contractor

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