Job Description

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Provide information about our hotel, available rooms, rates and amenities
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Manage online and phone reservations
Communicate with housekeeping to make sure guest rooms are ready
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Field customer complaints when necessary

Qualifications

Well-versed in taking telephone calls and handling stressful situations
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
High school graduate, GED recipient, or equivalent

Required

Preferred

Job Industries

Job Tags

Full time, Work at office,

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