Hotel Front Desk Attendant Job at Residence Inn Philadelphia/ Glen Mills, Glen Mills, PA

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  • Residence Inn Philadelphia/ Glen Mills
  • Glen Mills, PA

Job Description

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Field customer complaints when necessary
Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred
Must have graduated high school, received a GED or equivalent
Well-versed in taking telephone calls and handling stressful situations

Required

Preferred

Job Industries

Job Tags

Full time, Work at office, Start working today, Flexible hours,

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