Hotel Front Desk Agent Job at Henlopen Hotel Inc, Rehoboth Beach, DE

L2hUOEs2bFJaNHh2RUF4dklPWnNLV1duQ0E9PQ==
  • Henlopen Hotel Inc
  • Rehoboth Beach, DE

Job Description

Job Description

Job Description

The Henlopen Hotel is looking for a dedicated Front Desk Agent to greet guests and check them into hotel following established procedures, including but not limited to assuring all necessary information is received and entered into the system, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas.

Responds to guest questions either in person or over the phone in a courteous and professional manner; provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety.

Fulfills guests’ needs, ensuring their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.

Resolves guest problems/complaints ; utilizes own best judgement in resolving issues or refers to management as needed.

Answers hotel internal and external phone calls and provides information as needed; takes messages for hotel guests and assures receipt.

Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation.

Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork.

Communication method(s) used:

  • Email
  • Phone
  • In person

This Job Is:

  • A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
  • Open to applicants who do not have a college diploma

Work Remotely

  • No

Job Type: Full-time

Salary: From $15.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Night shift
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Customer Service: 1 year (Preferred)

Shift availability:

  • Day Shift
  • Night Shift

Job Type: Seasonal Full-time

Salary: From $15.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Health insurance
  • Life insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Weekend availability

Experience:

  • Hotel experience: 1 year (Preferred)

Job Tags

Hourly pay, Holiday work, Full time, Seasonal work, Remote job, Shift work, Weekend work, Day shift, Afternoon shift,

Similar Jobs

Reach Out Centre for Kids

Autism Therapist Job at Reach Out Centre for Kids

 ...annually Under the supervision of the Manager of Autism and Behaviour Services, the Autism Therapist provides services based on the science of Applied Behaviour Analysis (ABA). The Autism Therapist will work collaboratively with other disciplines and families... 

AvalonBay Communities, Inc.

DocuSign Administrator Job at AvalonBay Communities, Inc.

DocuSign Administrator Position Type: Full time State: Virginia City: Arlington Zip Code: 22203 Overview AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive... 

Ralston Public Schools

Sign language interpreter Job at Ralston Public Schools

 ...communication between students with hearing impairments and their hearing peers, the classroom teacher, and other personnel in the school system. Interpreting responsibilities may include tutoring, note-taking, and participation in meetings as a member of the educational team.... 

Mariani Enterprises, LLC

Landscape Design Internship Job at Mariani Enterprises, LLC

 ...Description GROW YOUR KNOWLEDGE WITH OUR TEAM AS A DESIGN INTERN! Mariani Enterprises, LLC has an opening for our 2025 Design...  ...months. If you are interested in being part of our creative Landscape Architecture team at our Design Studio in Highland Park, IL, we would love... 

Hogan Transports

CDL-A Truck Driver - Home Weekly - Average $97K/Yr + No-Touch Freight Job at Hogan Transports

 ...dental, vision, life insurance, 401(k)\n\t Pet Policy and Passenger Program*\n \n\n See where the road can take you when you drive for Hogan!\n\n Hogan is family-owned and operated with over 100 years of experience in the Transportation Industry. We continue a...