Job Description

About the Role

The role involves providing technical support to upper-level management, requiring flexibility in shift timings and a strong focus on customer service.

Responsibilities

• Shift times could be 6am-2pm, 8:30-4:30 OR 9:30-5:30 Monday through Friday.
• Will need to work a weekend every 6 or 7 weeks, then will get 3 consecutive days off during the week.
• Weekend work will be at home, and consultants will be provided with equipment
• Candidates must be comfortable working ANY shift.
• Experience in Outlook messaging is ideal.
• Need candidates with great soft skills since they are going to be supporting the partner desks of upper-level management.

Qualifications

• High school diploma required.
• Minimum two years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.

Required Skills

• Solid technical knowledge, troubleshooting skills, and support experience with the following:
• Microsoft Windows platform (Windows 7, 10)
• Zoom
• Networking, LAN, WAN, corporate enterprise domain infrastructure environment
• Windows desktop and server operating system
• Microsoft Active Directory
• Microsoft Outlook

• Good understanding of the Microsoft Office products such as Word, Excel, and PowerPoint.
• Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
• Ability to perform Mobile OS (iOS/Android) application troubleshooting.
• Team player mentality, collaborative, self-learner, and self-motivated.
• Good understanding of English and good communication skills are a must.
• Strong customer service skills and focus on ownership throughout the resolution process.

Preferred Skills

• Technical knowledge and troubleshooting skills for applications such as Microsoft 365 Suite, iOS, and Android devices for at least 2 years.
• Experience in high-level customer support or VIP support roles.

Pay range and compensation package

22.50/hr

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