Job Description

Job Description

Job Description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

1 Tom Plumber HQ is a rapidly growing plumbing franchise in Milford, OH. We are a fun, culture driven company with clear goals aimed at developing and inspiring franchisees to reach their full potential. The Franchise Business Coach supports the development of new and existing 1Tom Plumber franchises.

Essential Job Functions:

• Maintain systems and track all franchisee correspondence, reporting and supporting records
• Act as liaison and primary contact for all franchisees
• Provide ServiceTitan administrative support
• Lead and document onboarding process via regularly scheduled meetings
• Prepare and record all franchise ServiceTitan data and generate reports
• Perform and report franchise daily, weekly and monthly audits
• Review and audit incoming and outgoing calls
• Participate in franchise operations strategic planning
• Travel to and provide complete on-site setup and go-live support
• Track and manage communication between franchisees and onboarding team
• Lead on-going development and evaluation of operational standards, policies, and best practices to ensure alignment with Brand standards
• Identify franchise and individual skill gaps, developmental areas, and opportunities by comparing to KPIs (e.g., training, process improvement, coaching, etc.)
• Establish performance goals and provide feedback, coaching, and development to enhance the franchisees performance, to facilitate and encourage continuous performance improvement
• Duties as assigned

Qualifications:

• Experience as a Franchise Business Coach or have a leadership background
• Must be positive, upbeat and have a sense of humor
• Effective time management skills
• Attention to detail is a must
• Experience providing counseling, coaching, or training in a business setting
• Strong interpersonal and communication skills (written and verbal)
• Ability to work independently and as part of a team
• Ability to prioritize a wide-ranging workload

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