Job Description

Company Description

Kano Consultants provides consulting services to the electric power industry. We provide engineering assessments, design, construction/maintenance support, and data analytics for departments that include power generation, substation, transmission, and distribution.

We arelooking to hire aproactive Entry-LevelHelp DeskAssociate to joinourteam! This is ideal for candidatesfinishing an undergraduate degree or recent undergraduates looking to gain experience.

Title: Entry-Level Help DeskAssociate

Location: 75% remote 25% Pleasanton California

Employment Type: Part-time/ Independent Contractorto start with the potential to befull time.

PrimaryResponsibilities

• Serve as the first point of contact for customers seeking technicalassistancevia phone, email, or chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Document and log all support interactions in the ticketing system.
• Assistin setting up andmaintainingworkstations, laptops, and other equipment.
• Stay updated on company systems,policiesand procedures.

Position Requirements

• Bachelors degree in computer science, IT, or related fieldis desired but notrequired
• Strongknowledge of ITsecurity principlesand best practices
• Excellent verbal and written communication skills
• Excellentproblem-solvingskills and attention to detail
• Ability to troubleshoot common technical problems.
• Self-learner and ability to work in an agile and cross-functionalenvironment
• Strong interpersonal skills with the ability topositivelyworkwithothers.
• Eagerness to learn and adapt tonew technologies

How to Apply:

*Upload updated Resume

* Fill out our Screening Questionnaire Form through the link below:

PLEASE NOTE : Failure to complete the screening questionnaire will not be considered.

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