Job Description

For more than 60 years PRS, now HopeLink Behavioral Health (formerly PRS), has provided comprehensive and specialized support to individuals and families living with behavioral health challenges or facing a life crisis. We envision a society where hope is universal. Through access to quality behavioral health, crisis intervention, and suicide intervention services we foster an inclusive community in which everyone can attain wellness and a genuine sense of belonging.

The Dispatcher is responsible for coordinating responses to behavioral health emergencies across the Commonwealth (Virginia) through the state issues data platform. Dispatchers coordinate with PSAPs, mobile teams and hubs, and with the call center to ensure the efficient response to a behavioral health crisis.

PRIMARY DUTIES:

• Receive and process behavioral health emergency care coordination requests with PSAPs and mobile hubs.
• Monitor and provide technical support to mobile teams dispatching across the Commonwealth.
• Provide standardized safety checks with mobile teams who are in the field and coordinate with PSAPs regarding the dispatch of mobile teams in the field.
• Monitor the data platform for request for mobile teams and monitor regional Microsoft Teams applications for communications regarding dispatch.
• Coordinate with PSAPs regarding available resources for co-response
• Update state data platform with case updates and dispositions.
• Provide a safe environment for staff to self-disclose, seek consultation, and appropriately address concerns.
• Participate in opportunities for professional development.

QUALIFICATIONS:

• High School Diploma or GED
• Must pass a typing test of 40 wpm with no more than 6 errors and a software-based application skills test
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
• Experience in telephonic and text crisis management and call center environment preferred.
• Demonstrated experience in a PSAP or similar environment is REQUIRED . (Experience in Virginia is a plus, but not required)
• Awareness of or experience in the mental health substance abuse treatment systems (Experience in Virginia is a plus, but not required).
• Ability to exercise excellent independent judgment with minimal direct supervision.
• Excellent oral and written communication skills, Spanish-speaking bilingual skills a plus
• Knowledge of substance abuse, mental health, and recovery issues and principles. Cultural competence in working with peoples various descent, impairment, and demographic populations. (Experience in Virginia is a plus, but not required)
• Ability to work individually and within a team environment and adjust to changes in work flow daily.
• Private work space required.

Work is scheduled 24/7 and includes holidays and weekends.

Full Time. 40 hours per week (5 days x 8 hours per day).

ALL SHIFTS ARE EASTERN STANDARD TIME

Available shifts:

Monday-Friday from 12pm-8:30pm

If this sounds like a job for you, please complete an application now! At HopeLink, we have been recognized as one of the 50 Best Nonprofits to Work for in the U.S. and we are growing! Our vision is to change and save lives in our community by empowering hope, safety, recovery, wellness, independence, and community integration for adults living with behavioral health care challenges.

Equal Opportunity Employer. Committed to Diversity, Equity, and Inclusion

'Where Hope Meets Help.'

HopeLink is an Equal Opportunity Employer

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