Job Description

Job Title: Dispatch Specialist II

Location: Denver, CO

Duration:6Months

 

Real Estate Help Desk, responsible for dispatching service orders for building-related environmental alarms, building repairs and maintenance. Ensure that service orders and repair tickets are processed accurately. Acquires skills through a combination of formal training and considerable on-the-job experience. May serve as lead and/or primary technical resource within the department or work area. High School, GED or equivalent education and relevant experience. 2-4 years of related experience.

JOB DESCRIPTION
The Real Estate Help Desk is the Real Estate Single Point of Contact for Client Employees. The 7 x 24 operation provides the following services:
• Monitors critical network and environmental alarms per weekly schedule
• Monitors Online Form submittals per weekly schedule
• Handles emergency calls relating to facilities and coordinates with local law and fire departments
• Receives trouble calls relating to Client land, facilities or environment
• Creates and assigns work orders, dispatches Client personnel, contractors or outside facility management companies
• Conducts customer satisfaction surveys for Facility Management
• Filters house services, furniture and move-related calls to the appropriate corporate partner
• Performs variety of clerical duties such as answering incoming customer calls, operating a PC to input building requests and alarm information, record keeping, etc.
• Performs other CRE related functions as assigned by Supervisor

* Denver, Colorado area candidates for Onsite work location (Onsite position is at

6895495089

). Once trained will allow hybrid opportunities.

SKILL REQUIREMENTS
• Strong, responsive customer service skills
• Good telephone skills – Clear, understandable speaking voice
• Ability to stay calm and work well in high-pressure situations
• Strong PC skills
• Strong decision-making ability
• Strong organizational skills
• Ability to learn complex processes
• Minimum typing requirement - 60 wpm
• Ability to multi-task
• Ability to work required shifts

eTeam Inc.

Job Tags

For contractors, Local area, Shift work,

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