Job Description

Why take a position as a Desktop Support Technician at the MFA?

• Our client is a globally recognized, stable, and inspiring cultural institution headquartered in Boston
• Known for fostering a collaborative environment and investing in its employees' growth, the company offers an unparalleled opportunity to expand your IT career
• This is a critical on-site position within a dynamic team, requiring five days a week in the office
• You'll receive a competitive starting salary, comprehensive health benefits, generous vacation and retirement plans, and excellent commuting subsidies

What does the Desktop Support Technician do?

• Provide advanced, hands-on support and troubleshooting for all IT hardware and software, including PCs, Macs as well as some industry specific technology
• Actively manage help desk calls, prioritizing and resolving end-user requests, particularly focusing on in-person break-fix issues
• Implement and manage device fleets using modern tools like Microsoft Intune and SCCM, ensuring systems are imaged, updated, and secured
• Support Microsoft 365 applications, network/VPN access, and antivirus/antimalware solutions
• Collaborate with various IT subgroups (Networking, Applications, A/V) and participate in diverse IT projects (e.g., OS upgrades, cloud migrations, new system deployments)

What are the requirements for a Desktop Support Technician?

• 3-5 years of experience providing Tier 2+ IT support in a corporate Windows and macOS environment
• Proven expertise with Microsoft 365, Intune, and endpoint security best practices
• Strong experience supporting PC/Mac hardware, printers, and mobile devices
• Exceptional communication and customer service skills, with a strong ability to interact effectively and patiently with a diverse range of end users both in-person and remote

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