Job Description

Overview

The Customer Success Specialist plays a crucial role in fostering strong customer relationships and ensuring that clients achieve their goals using Iteris products. This dynamic position combines strategic thinking, technical expertise, and exceptional communication skills to enhance customer satisfaction, drive retention, and contribute to revenue growth.

What you will be doing:

• Act as the primary point of contact for assigned customers, managing their portfolio and advocating for their needs.
• Facilitate onboarding, training, and the adoption process for Iteris products and services.
• Align Iteris solutions with customer objectives and business requirements.
• Track customer health metrics, usage data, and satisfaction levels to identify risks and opportunities for improvement.
• Conduct regular business reviews to evaluate progress and plan future goals.
• Collaborate with Sales, Product Support, Engineering, and Product teams to resolve customer issues and enhance outcomes.
• Lead discussions on contract renewals and explore upselling and cross-selling opportunities.
• Maintain precise customer records and interaction logs in CRM systems.
• Gather and relay customer feedback to influence product enhancements.
• Contribute to the ongoing improvement of customer success processes and tools.

What you need to be successful in this role:

• Bachelor's degree in business, communications, or a related field is preferred.
• Three to five (3-5) years of experience in customer success, account management, or similar roles in SaaS or technology settings.
• Demonstrated ability to build strong customer relationships and promote product adoption and retention.
• Excellent interpersonal, communication, and presentation skills, capable of engaging both technical and executive stakeholders.
• Proficiency in explaining technical product features to non-technical users.
• Experience with CRM tools such as SalesForce and customer success platforms like Gainsight.
• Ability to work independently in a remote setting.
• Background in transportation technology, SaaS, or smart mobility sectors is advantageous.
• Familiarity with Iteris products or similar solutions is a plus.
• Ability to analyze customer data and usage metrics to provide actionable insights.
• Experience in developing training, workshops, and customer enablement resources.

Iteris anticipates offering a base salary between $86,800 and $96,400 for this position, along with quarterly commissions. Actual pay may vary based on individual qualifications and experience.

Benefits include:

• Quarterly Sales Commissions
• 401(k) with immediate matching and no vesting period
• Open Paid-Time-Off (PTO) benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program
• In-house training programs

Iteris, Inc. provides smart mobility infrastructure management solutions and is part of the Almaviva Group. We serve the transportation and logistics sectors, helping organizations monitor and optimize their mobility resources. For more information about our company, please visit our website.

Iteris, Inc. is an Affirmative Action and Equal Employment Opportunity (EEO) employer. We do not discriminate in employment based on age, race, gender identity, sexual orientation, national origin, or any other status protected by applicable law. We comply with the Americans with Disabilities Act to ensure equal access for qualified individuals with disabilities.

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