This is a contract job opportunity. potential for perm
Position: Customer Service Representative Remote 9816
Location: Indianapolis or Remote from anywhere
Schedule: 1 st Shift. Mon – Fri. 8am –
5pm. Saturday shift required
once every 2 months
Projected duration: 8 months + potential for perm
Job code:CVDJP00029816
W2 pay rate - $21 per hour
benefits are available
Bilingual- must speak Portuguese
Fielding incoming calls form sites and drs where clinical trials are taking place
Looking out for alerts and contacting sites and drs with any unusual tests
Query resolutions that were submitted with patient samples
looking for candidate to have strong critical and logical thinking skills. Candidate will
be investigating different issues as they come in, will need to be able to connect information with data, be highly organized, be a multitasker,
can think in a logical way
Day to Day Responsibilities of this Position and Description of Project/Assignment:
Candidate will be speaking on the phone taking incoming calls. Investigating issues, suggesting solutions, etc.
Responsible for the communication and support of investigative sites, including managing incoming and/or outgoing telephone contact. The
coordinator will also resolve accession holds as assigned by working with sites, project management, and data revision personnel. The
coordinator will provide results to site staff by telephone or fax.
Summary:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
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