Job Description

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, located on Alabama’s Gulf Coast. Nestled on 550 acres of stunning beauty, the Grand combines rich Southern tradition with modern luxury to offer world-class guest experiences. As part of a historic destination known for exceptional hospitality, you’ll have the opportunity to contribute to unforgettable moments—The Grand Life is calling; come share it with us!

As a Coffee Shop Supervisor, you’ll play a key role in ensuring smooth restaurant operations and outstanding guest service. With your support and supervision, our team will provide unforgettable dining experiences. You’ll assist with training, guide team members, and help create a positive work environment that reflects our dedication to exceptional service.

Key Responsibilities:

• Team Leadership : Provide direction and support to restaurant and beverage associates, ensuring high performance and adherence to service standards.
• Training & Development : Assist with the onboarding and training of new associates, fostering a supportive and growth-oriented work culture.
• Guest Engagement : Interact with guests to ensure dining satisfaction, handle special requests, and resolve issues promptly and professionally.
• Operational Support : Collaborate with management on daily operations, maintain area cleanliness, and oversee cash handling for accurate transactions.
• System Utilization : Use tools like OpenTable for reservations, iRIS for room orders, and Adaco for supply management to support seamless service.

Perks & Benefits: As part of the PCH Hotels & Resorts portfolio, associates enjoy a variety of perks and benefits, including:

• Health, Dental, and Vision Coverage : Comprehensive options, including both FSA and HSA plans.
• 401(k) with Company Match : Prepare for your future with our matching retirement plan.
• Exclusive Discounts : Enjoy discounts on hotel stays, dining, golf, and retail at PCH properties and globally with Marriott.
• Growth Opportunities : Access to continuous training and career advancement, with tuition reimbursement available.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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