Job Description

About Fewer Finer

Fewer Finer is a fine jewelry company creating high-end pieces for everyday wear. Our offerings include a capsule collection, vintage selections, and custom designs for bridal, heirloom reimagining, and bespoke engraving. We’re known for our understated luxury, warm service, and commitment to meaningful, lasting pieces.

About the Role

The Sales & Townhouse Manager is the face of Fewer Finer’s Brooklyn showroom as part host, part sales expert, part space steward. You’ll lead all in-person client appointments, drive showroom sales, and provide unmatched customer service that nurtures long-term relationships. You will also oversee day-to-day showroom operations and play a key role in event and trunk show execution.

Key Responsibilities 

Client Experience & Sales Appointments

• Serve as the primary point of contact for all in-person client interactions at the Townhouse
• Book, prepare for, and lead showroom appointments with professionalism and warmth
• Share in-depth product knowledge and tell the Fewer Finer story in a way that builds trust and drives sales
• Maintain detailed CRM records on client preferences, milestones, and purchase history
• Deliver exceptional service throughout the sales journey, from initial meeting to final delivery and follow-up
• Share clear and timely briefs with the founder or design team for all custom or high-touch projects

Clienteling & Relationship Management

• Cultivate lasting relationships with new and returning clients through thoughtful, proactive outreach
• Create tailored follow-up experiences, including personalized gifting, reminders, and exclusive previews
• Develop and execute creative strategies to reengage lapsed or existing clients
• Anticipate client needs, special dates, or upcoming life events, and provide tailored recommendations

Customer Service & Aftercare

• Provide ongoing support post-sale, including cleanings, repairs, engraving, and personalized touches
• Ensure clear and timely communication with clients regarding order status, timelines, and expectations
• Coordinate with operations and production to ensure a smooth, accurate, and high-touch fulfillment experience
• Share client insights and service feedback with internal teams to help inform product and process improvements

Showroom & Office Management

• Ensure the Townhouse is immaculate, well-stocked, and ready for guests at all times
• Prepare tailored layouts of jewelry, tools, and materials for each appointment
• Maintain sample inventory, ensuring all items are in top condition and accurately cataloged
• Support general office operations, including supply management and facilities coordination

Events & Trunk Shows

• Lead planning and execution of events in the Brooklyn showroom and pop-ups in other cities
• Develop event concepts that reflect the Fewer Finer brand and resonate with our clientele
• Manage all logistics from venue coordination to travel and inventory management
• Represent the brand on-site, providing the same elevated experience clients expect in the showroom
• Track event performance and share insights to inform future strategy
• Collaborate with the marketing team on pre- and post-event outreach

Reporting & Administration

• Keep accurate records of client activity, appointment schedules, and sales metrics
• Generate reports to evaluate client engagement, showroom performance, and event ROI
• Assist with administrative tasks such as data entry, order tracking, and cross-team communication

Requirements

• Proven success in high-touch sales, ideally in luxury, fine jewelry, or retail leadership
• Warm, hospitality-driven mindset with strong emotional intelligence
• Exceptional communication and relationship-building skills
• Highly organized and detail-oriented; able to manage multiple tasks with precision
• Proactive and process-minded, always looking for ways to improve
• Polished, professional presentation with a natural sense of style
• Understanding of our target client, market positioning, and industry trends
• Familiarity with Notion, Google Workspace, Clientbook, and Shopify is a plus
• Event planning experience is a bonus

Schedule / Location

• Primarily based at our Williamsburg Townhouse, with some hybrid flexibility
• Occasional travel for events and trunk shows
• Some weekend and holiday availability required during peak times
• Flexible scheduling: set your own hours to accommodate evening or weekend appointments, with the option to adjust your weekday schedule accordingly

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