Job Description

Direct message the job poster from Green Key Resources Senior Recruiter - Information Technology at Green Key Resources GENERAL SUMMARY: The Sr. Cisco Network /VOIP Engineer is responsible for supporting the global LAN/WAN, VOIP, and Wireless infrastructure. Responsibilities include providing support for all infrastructure based projects including equipment installation and maintenance, troubleshooting, system monitoring and alerting and timely problem resolution for a 24x7 environment.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Provide support for all infrastructure based projects including equipment installation and maintenance, troubleshooting, system monitoring and alerting and timely problem resolution. Adhere to established SLAs in responding to and completing service tickets, including providing a high level of customer support, detailed root cause analysis, and trouble reports for system outages. Adhere to established departmental operational policies and procedures. Provide 3rd level support to the telecom team. Act as a contact person for outside vendors during installation, production changes, and repair and/or removal of equipment or services. Utilize software and hardware diagnostic tools to identify, diagnose and repair complex problems and issues affecting system performance. Experience using Wireshark. Maintain accurate diagrams and configurations for all network devices globally.

SPECIFICATIONS:

Eight to ten years of experience Supporting a critical core Cisco Wireless, LAN/WAN global infrastructure spanning several geographical locations and data centers. Experience in enterprise application platforms (VMware Networking, Palo alto, Brocade, Azure Cloud network/infrastructure technologies, and Microsoft /Zoom Telephony solution) extremely desirable/preferred. Excellent analytical, troubleshooting, problem solving skills required with the ability to make recommendations based on findings and best practices. A proven professional with excellent interpersonal, written, verbal, and time management skills. Strong team player. Proven experience in the following required: In-depth experience implementing, maintaining, and troubleshooting converged global network infrastructure consisting of the following: Cisco IOS, NXOS, 802.1x, vPC, BGP, OSPF, EIGRP, MPLS, VPNs, Access Lists, and LAN/WAN/Wireless routing protocols. In-depth hands on experience with Cisco Nexus 9300, Catalyst 3800, 9300, 9400, 9500, 9800, Catalyst Wireless Controllers & APs, ISR 4400, and SilverPeak WAN Optimization Appliances. Cisco VoIP experience (phone configuration, dial plan, CUCM, CER, Call Manager, Cisco CUBE configuration, etc.) In-depth Experience with VMware Datacenter virtualization technologies VLAN Trunking and SAN switching, FCOE and FC environments. Seniority Level Not Applicable Employment Type Full-time Job Function Information Technology Industries Legal Services #J-18808-Ljbffr Green Key Resources

Job Tags

Full time,

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