Casualty Claims Adjuster (Norwich) Job at The Jacobson Group, Norwich, CT

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  • The Jacobson Group
  • Norwich, CT

Job Description

Responsibilities:

  • Conduct in-depth investigations into complex bodily injury claims, determining coverage, establishing liability, and evaluating damages by analyzing medical records, police reports, and witness statements.
  • Develop and execute effective negotiation strategies to achieve fair and timely settlements with claimants, attorneys, and other parties.
  • Manage litigated files, including developing defense strategies, communicating with legal counsel, and attending mediations, arbitrations, and trials as necessary.
  • Maintain meticulous and accurate claim file documentation in compliance with company standards and regulatory requirements.
  • Provide exceptional customer service, guiding insureds and claimants through complex claim processes with professionalism and empathy.

Candidate & SkillsTop 3-5 Skills:

  • 5 + years of direct experience handling casualty claims, with a strong focus on bodily injury (BI) claims across various lines (Auto, Homeowners, Commercial).
  • Proven ability to investigate, analyze, and evaluate complex BI claims, including understanding medical terminology and injury causation.
  • Solid understanding of insurance policies, relevant state laws, and the litigation process.
  • Strong negotiation and conflict resolution skills, with a track record of successful settlements.
  • Takes ownership of files, even when litigation is involved.

Soft Skills:

  • Exceptional communication (verbal and written), interpersonal, and customer service skills.
  • Ability to work independently, manage a challenging caseload, and make sound judgments.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Meticulous attention to detail and excellent organizational skills.
  • An eagerness to learn, adapt, and embrace new technologies
  • Ability to work effectively both independently and as part of a supportive team.

Certifications/Licenses/Education:

  • Active Adjuster License in CT, MA, RI willing to get additional licenses as needed (company to assist)
  • A bachelor's degree is preferred, or equivalent work experience.

Job Tags

Part time, Work experience placement,

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