Call Center Agent Job at Hustle Notice Biz, North Myrtle Beach, SC

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  • Hustle Notice Biz
  • North Myrtle Beach, SC

Job Description

Call Center Agent

Department: Core Call Inc

Employment Type: Full Time

Location: Myrtle Beach, SC

Compensation: $17.50 - $25.00 / hour

Description

Job Title: Call Center Agent

Location: Myrtle Beach, SC
Job Type: Full-time

Job Summary:
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. You will be the first point of contact for our customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our brand.

Key Responsibilities
  • Provide prompt and professional responses to customer inquiries through phone, email, and chat channels.
  • Resolve customer issues by identifying problems, researching solutions, and implementing corrective actions.
  • Maintain a thorough understanding of the company's products and services to effectively assist customers.
  • Document all customer interactions in the company's database accurately and efficiently.
  • Follow up with customers to ensure their issues were resolved satisfactorily and provide additional assistance as needed.
  • Collaborate with other team members and departments to improve overall service delivery and customer experience.

Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional education or certification in customer service is a plus.
  • Proven experience in a customer service role, preferably in a call center environment.
  • Excellent verbal and written communication skills with a friendly and professional tone.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Proficient in using computer systems and customer relationship management (CRM) software.
  • Ability to work efficiently under pressure and manage multiple tasks simultaneously.

Benefits
  • Growth opportunities within the company.
  • Comprehensive training and onboarding.
  • Paid time off and holidays.
  • A positive and supportive work environment.
Hustle Notice Biz

Job Tags

Holiday work, Full time,

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