A finance/banking company is looking for a Bilingual Japanese/English Client Service Representative to join their team in West Los Angeles, CA. This position is responsible for addressing customer inquiries on cash management products or related banking services (by email or phone). A bachelor’s degree or higher , 2+ years of customer service experience (in banking/financial services industry), and the ability to read, write, and speak Japanese is required. This is a hybrid, full-time, non-exempt position, and excellent benefits including 401k.
Bilingual Japanese/English Client Service Representative Duties:
-Problem solve along with product team to assist in resolving issues.
-Develop good knowledge of bank cash management products to provide assistance, support and customer service to sales team and corporate banking relationship managers.
-Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
-Create contract for our products implementation/amendment.
-Log customer data and inquiry information into proprietary system
-Keep close communication with the Senior Client Service Representatives on daily tasks and progress.
-Collaborate with our back-office operations, Deposit & Clearing, and Investigations departments for wire transfer issues and inquiries.
-Work together and problem solve along with our product team to assist in resolving issues.
-Develop good knowledge of bank cash management products to provide assistance, support and customer service to sales team and corporate banking relationship managers.
-Develop strong knowledge of internal policies and procedures in order to effectively execute processes.
Bilingual Japanese/English Client Service Representative Skills:
-Must have 2+ years of customer service experience (in banking/financial services industry)
-Must have a bachelor’s degree or higher
-Must be able to speak, read, and write Japanese
-Ability to effectively multi-task a broad range of activities, tasks, and outcomes. Proactively follow-up on open items and work that needs to be advanced forward.
-Ability to use time efficiently and effectively and remain customer service oriented while handling large volumes of customer inquiries.
****If interested, please apply with your most updated resume including your minimum salary requirement and why you left/or are looking to leave your current company. ****
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Activ8 West- Los Angeles (Japanese Recruiting Company) Recruitment & Solutions / Renaissance Resources Inc., has been one of the leading recruiting firms in North America when it comes to working with Japanese Businesses for almost 25 years. We have offices in Los Angeles, Chicago, Atlanta, Texas, New Jersey and Canada. Our services are based on the needs of our clients, and we connect them with qualified candidates in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, and Oil & Gas industries. With the recent expansion to California and the NYC/NJ area, our coastal offices have started working with clients in the Banking, Finance, and Entertainment Industries. We like to take the approach of working one on one with each of you to ensure that we have the best understanding of your background and what it is you are looking for in a career.
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