Duration: 9+ months Compensation: $55-65/hr Location: 100% REMOTE Responsibilities: Monitor assigned telecommunication systems to identify necessary upgrades and enhancements while implementing upgrades and patching telephony by conferring with vendors, developing, testing, evaluating, and installing enhancements. Identify and lead vulnerability remediations. Develop test and implementation procedures for call center changes and new builds. Stay abreast of the latest best practices by participating in educational opportunities through publications, networking, and professional organizations. Provide guidance, training, and mentorship to other employees through leadership and firsthand experience. Provide system support, including on-call rotation, troubleshoot, and resolve complex system issues. Requirements: 3 years of experience with the following Telephony Platforms: Verint - Call Recording and Workforce Management Avaya (CMS, Communications Manager, Experience Portal, Contact Center Elite) Mindful - Callbacks Application CTI Integration (nice to have) Contact Center Product Knowledge of other platforms (Genesys Cloud, Zoom Contact Center) Familiarity with Microsoft and Linux system administration. Strong troubleshooting and debugging skills. Outstanding communication skills. Seniority level Entry level Employment type Contract Job function Information Technology #J-18808-Ljbffr The Brixton Group
...easy to start working!! Pre-qualify within minutes!! Mover Pay: Paid Weekly $14to $16per hour (Based on Experience) TIPS Earned... ...Tablets for Electronic Paperwork Flexible hours. Full, Part Time, Weekends only, or make your own schedule! REQUIREMENTS...
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