Job Description

Role: Audio Video Conferencing Engineer

Location: Windsor, CT

Type: Contract

About Smart IT Frame:

At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.

Job Description/ Responsibilities

The Field Services Audio Video Conferencing Engineer is responsible for designing, implementing, and maintaining enterprise-grade audio and video conferencing solutions across meeting rooms, collaboration spaces, and virtual platforms. This role ensures seamless communication experiences through proactive monitoring, troubleshooting, and optimization of AV systems.

Responsibilities

• Design and configure AV systems including microphones, speakers, cameras, displays, and control systems
• Ensure compatibility with IT infrastructure and networking standards
• Prepare documentation for AV layouts, wiring diagrams, and system configurations
• Install and commission AV hardware and software in conference rooms and collaboration spaces. - Configure codecs, video endpoints, and control hubs (Cisco Control Hub, Poly Lens)
• Perform device resets and firmware updates as needed
• Provide real-time technical support for video conferencing sessions and live events
• Maintain hotline support for AV-related incidents and ServiceNow requests
• Troubleshoot hardware/software conflicts, connectivity issues, and audio/video quality problems
• Conduct routine health checks on AV systems, including testing microphones, cameras, and displays
• Monitor system performance and apply patches/upgrades following change management processes
• Support high-profile meetings and webinars by managing AV setups and providing dry runs
• Operate in-house and portable AV systems during live events
• Maintain AV inventory and update user guides and SOPs
• Ensure compliance with organizational security and operational standards
• Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing
• Engage with stakeholders to understand their needs and provide tailored IT solutions
• Monitor system performance and implement improvements to enhance efficiency and reliability
• Stay updated with the latest technology trends to drive innovation and continuous improvement.

Certifications Required

• ITIL Certification
• Microsoft Certified

Required skills :

• Audio Conferencing
• Video Conferencing
• AV Hardware Setup & Configuration
• AV Conferencing Collaboration Tools (Zoom, Cisco, MS Teams, etc)
• Excellent Customer Interfacing Skills

📩 Apply today or share profiles at Gayathri.s@smartitframe.com

Job Tags

Similar Jobs