Job Description

General information

Job Title

Airport Passenger Service Agent - CHO

Date

Thursday, March 27, 2025

State

Virginia

City

Charlottesville

Base Pay Rate:

$ 15.15

Full/Part Time

Full Time

Exempt or Non-Exempt Position

Non-Exempt

Shift

A.M. shift

Shift Start

Time

10:00am

08:00pm

Requirements and Description

Summary

This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily!

Essential Functions / Key Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
• Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.
• Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Pre-requisites:

• Must be a local (in-state) resident.
• Valid In-State Driver’s License.
• Ability to pass a pre-employment drug screen.
• Ability to pass up to a 10-year background check.
• Must be at least 18 years of age.
• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete SIDA training to obtain airport authority identification security.

• Must be able to be alert to moving vehicles or aircraft and use radio equipment.

Experience:

• No prior experience necessary.
• Must be open minded and ready to work as part of a detail-oriented team.

Knowledge, Skills & Abilities:

• Excellent customer service skills.
• Strong work ethic.
• Ability to work in a team oriented environment.
• Ability to use a computer keyboard with sufficient speed to meet the requirements of the role.
• Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.

Preferred Qualifications

Experience:

• One+ year of relevant experience. 

Knowledge, Skills & Abilities:

• Able to communicate information and instructions verbally and/or via radio equipment.
• Able to communicate effectively in a professional manner.
• Able to work quickly and efficiently to meet tight time restrictions.

We provide competitive compensation i.e., a full benefit plan. As a fast-growing business, we offer excellent opportunities for exciting and challenging work. As our company continues to grow, you can expect unlimited career advancement!

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

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