Job Overview:
This position provides assistance and/or performs basic activities of daily living and specified treatments and procedures under the direct supervision of the nurse. This position may perform non-direct patient care activities as assigned, requested, or directed. This position also performs clerical duties as assigned. Must have the interpersonal skill to communicate with respect and compassion to customers. This position also communicates information through various telecommunication devices and assists in coordinating patient flow.
Job Requirements: 2 years High School Education (Required)Other Related Information:
Must be 17 years of age or older
Working Conditions: Bending - Frequently\nTriHealth SERVE Standards and ALWAYS Behaviors
\n\nAt TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
\n\n Serve: ALWAYS...\n
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"\n
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist\n
• Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...\n
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met\n
• Offer patients and guests priority when waiting (lines, elevators)\n
• Work on improving quality, safety, and service
Respect: ALWAYS...\n
• Respect cultural and spiritual differences and honor individual preferences.\n
• Respect everyone's opinion and contribution, regardless of title/role.\n
• Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...\n
• Value the time of others by striving to be on time, prepared and actively participating.\n
• Pick up trash, ensuring the physical environment is clean and safe.\n
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...\n
• Acknowledge wins and frequently thank team members and others for contributions.\n
• Show courtesy and compassion with customers, team members and the community
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